Part 2 Many of the risks have crystallised
2.1 Our report on the original deal showed that this was a high-risk project. In this part of the report we show that many of the risks transferred to SBS have crystallised. Through failing to meet the target date for modernising NS&I's business, SBS is unlikely to make its projected return on the deal.
More Information
- SBS expected to make a profit on the deal
- SBS is unlikely to make its projected returns
- NS&I's Business Process Re-engineering was flawed and SBS had to seek an alternative
- As the contract has progressed SBS has faced more challenging performance targets
- Customer satisfaction measures did not measure SBS performance accurately