3.14 If a partnership is to continue to deliver the services required, then the arrangements for monitoring the long-term contract and agreeing changes to it will be crucial. To achieve this, NS&I and SBS established a joint governance structure for the contract. The Committee of Public Accounts recognised in its report on the deal12 that it was important that the structure was used and developed to ensure that all the benefits expected would be delivered on time. In the light of the whole business approach now adopted and the need to consider future corporate as well as operational strategy, NS&I and SBS have agreed a new governance structure. Figure 9 shows the changes. The changes are still bedding in, but both sides are optimistic that the new governance structure will deliver its potential.
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12 HC 566 1999/00.