4.9 NS&I and SBS considered that change control procedures were not effectively controlled and managed. Under the Operational Strategy Programme, they agreed a new Change Control Procedure, introduced in March 2002, to manage all chargeable changes or specification changes for the remainder of the contract. NS&I and SBS have agreed that any changes must go through the change control process which requires discipline on both sides.
4.10 In line with their whole business focus approach, NS&I and SBS now share a list of required changes whereas before they held separate lists. This allows NS&I and SBS to make the best use of the IT staff available throughout the business. NS&I has also appointed a Business Change Manager to add value to the process.