On performance

20  The effectiveness of the Bureau is currently monitored by output volumes, Disclosure accuracy statistics and turnaround times. These measures show that the service is more comprehensive and consistent than before, but only limited research has been commissioned on the overall impact of the Bureau's activity on outcomes for the vulnerable.

21  The Bureau will not break even until 2005/06, a year later than originally planned. The original Business Plan was based on fee levels of up to £18 for all applications including volunteers. In spring 2001, fee levels were set at £12, and volunteer applications were processed free. Subsequently, new fee levels have been announced of £28 for a Standard Disclosure and £33 for an Enhanced Disclosure effective from April 2004, to achieve breakeven within five years. The taxpayer is funding residual deficits for 2002/03 through to 2004/05 which are forecast at £68.2 million in total.