3.4 At the time when the Agency Implementation Team was drawing up the User Requirement for the Bureau, the Agency was coping with the Passport crisis of the summer of 199925. The Agency therefore put in place a number of mechanisms to follow best practice including asking consultants to audit its processes for procurement and managing implementation. The Agency adopted best practice in funding parallel technical design studies prior to requesting best and final offers.
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25 Twenty fourth Report of the Committee of Public Accounts on the Passport Delays of summer 1999.