Arrangements with Capita

3.8  The Passport and Records Agency contracted with Capita to:

■  develop and implement Information Technology systems to support the Bureau's activities;

■  provide accommodation and workstations for the Agency's own staff;

■  staff and operate a call centre;

■  input data provided by applicants into the system for processing;

■  print and despatch application forms;

■  collect and bank fees;

■  provide management information; and

■  print and despatch Disclosure certificates to applicants.