Improving performance after a poor start

5.2  The Bureau has steadily improved its performance since the summer of 2002 (Figure 14). Service users told us that new applications are being processed more quickly and average turnaround times reported ranged from three weeks to six weeks for Enhanced Disclosures. Current actual performance is around three weeks. The Bureau's Corporate/Business Plan 2003-04, published in June 2003, sets new service standards which, while slightly relaxed compared to the original plans, are now judged to be realistic by the Bureau and should give customers reliable expectations. The 2003-04 targets are for 90 per cent of Enhanced Disclosures to be produced in four weeks (was three weeks) and Standard Disclosures in two weeks (previously 95 per cent in one week). Since early June 2003 these targets are being met on a weekly basis.