3 We conducted a number of interviews with key personnel in the Passport and Records Agency both in London and Liverpool, Capita, the Home Office, and others such as the Bureau's consultants and members of the Ministerial Advisory Board. The purpose of these interviews was to deepen our understanding of how the Bureau was set up, the problems which occurred and the causes of those problems. We also held discussions with the Independent Review Team to gain their perspective on events and their proposed solutions.