Part 3: The Department are generally protected by the contract but we have some concerns
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Compensation terms for poor performance are weaker than other comparable contracts which we examined
Compensation terms for poor performance are weaker than other comparable contracts which we examined
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The payment deductions which the Department can make have a number of restrictions
For persistently poor performance the Department can, however, suspend payments or terminate contractual arrangements
BT's performance to date has only fallen below agreed standards in minor areas