3.25 Although there is no obligation on BT to identify new services, BT have an incentive to introduce new services and technology where these would increase uptake of their services and thus increase their returns from the contract. A Business Planning Group, comprising BT and Departmental staff, has been established to identify new service requirements. Although other contracts in fast developing areas contain a periodic technology review or an obligation on the contractor to make new technology known to the client, in practice, the Business Planning Group should ensure that the Department's requirements for new technology are met.