3 At this level an organisation assesses whether or not participants in a training course feel that a particular learning experience has been of benefit to them as individuals. As it concentrates on an individual's immediate reaction, this level of evaluation does not assess whether or not behaviour will change or whether new skills have been learned. Where, however, training meets the individuals' expectations, they are more likely to be confident about their ability to implement the lessons learned (and consequently do so), and to show commitment to the organisation.
4 The most common method for undertaking this level of evaluation is completion by participants of a post-learning questionnaire to record their reaction. This allows the evaluator to know the immediate reaction of individuals and the likelihood that they will implement what they have learned. Also used are post-learning interviews with participants. Such interviews, however, may involve considerably more time and effort than can be justified.