5 This level of evaluation involves testing individuals on whether they have gained specific knowledge, skills and/or attitudes. This is more suited to technical subjects and may be more difficult to apply to soft management skills. Evaluation at this level is simpler if there is a clear baseline of individuals' current level of skill or knowledge against which subsequent improvement can then be measured. Examples of evaluation methods include:
■ pre- and post-learning activity tests (for example, self-assessments, written tests or practical tests);
■ questionnaires; and
■ structured interviews.