PCS believes that in order to be effective HMRC will require the following:
- A commitment to equitable, consistent and high quality public services.
- Winning the confidence and trust of customers and staff alike.
- Examination and review of the impact on HMRC of the government's proposals for the future of the civil service.
- An end to the scandal and waste generated by the privatisation of public service functions.
- Valuing, and investing in, staff to establish a highly-trained, skilled and committed workforce with good job security, pay, conditions and career development opportunities.
- An end to the practice of using consultants in place of in-house staff who possess the qualifications for a particular job.
- Good industrial relations to be at the heart of the operation and culture of HMRC.