In May 2004 the NAO published their Report into the STEPS contract. This Report highlighted a number of initiatives being undertaken by the departments to ensure that management of the contract was more effective. One of these was a "review of the estates roles and responsibilities to remove duplication and ensure clear process and accountabilities". This review did start, but has been shelved.
PCS believes this review should continue, and be expanded to include the wider aspects of industrial relations and staff morale.