MOD and Modus are continuing to refine performance measurement tests

3.17  The contract includes individual performance mechanisms for each service, with detailed checklists and measurement protocols where appropriate, particularly for asset management, were developed. Both parties, however, accepted that the initial and decant periods would provide useful opportunities for the audit methodologies to be refined as a result of auditing experience. In the case of cleaning, for example, they found that a sweep of the hand to measure the visibility of dust on horizontal surfaces led to disputes. MOD now uses tissue paper to measure this aspect of cleaning. MOD and Modus agreed that it would be useful to document agreed revisions to its performance measurement practices, and to produce an operations manual, which held all information relevant to compliance monitoring. This manual was finalised in October 2001. Besides using the manual, new members to the PCT team shadow more experienced auditors to gain experience of what is required of them.

3.18  Initially, MOD undertook quality assurance tests to ensure accuracy and consistency across the different team members of the PCT only once every three months. MOD recognised that this was too infrequent and the frequency has now been increased.