A contract governance structure has been established

2.9  National Savings and SBS have established a joint governance structure for the contract. The structure comprises three partnership boards, as shown at Figure 7. To monitor performance against the contract on a day to day basis, National Savings has also established a relationship management unit, which includes professionally qualified senior staff who negotiated the contract with SBS and carefully selected people with extensive knowledge of the operational service. The unit has developed a manual of new business management processes and has introduced new business reports to help ensure that the partnership is managed effectively.