National Savings has also sought to ensure that quality and continuity of service will be maintained

2.14  Specific requirements were placed on SBS to maintain quality and ensure continuity of service. SBS is obliged to manage the business in accordance with internationally recognised quality management and quality assurance standards. By the end of 2000, SBS also has to achieve registrations in accordance with ISO 9000 and install a fully functioning quality management system before the end of 2001. To ensure continuity of service, SBS has to develop a business continuity plan in consultation with National Savings, update the plan annually and periodically test it.