12. To what extent was innovation encouraged in National Savings' Invitation to Negotiate in the following areas? | |||||
| Greatly Encouraged | Encouraged | Neutral | Discouraged | Greatly Discouraged |
Partnerships | 1 | 1 |
|
|
|
Staffing issues | 1 |
| 1 |
|
|
Business Process |
| 1 | 1 |
|
|
Re-engineering |
|
|
|
|
|
Contract length |
| 1 | 1 |
|
|
Performance measurement |
| 2 |
|
|
|
Risk allocation |
| 2 |
|
|
|
Profit and gain sharing |
| 1 | 1 |
|
|
Third party business | 1 |
|
|
| 1 |
Accommodation |
| 1 | 1 |
|
|
Other |
|
|
|
|
|
13. How would you describe National Savings' attitude towards any innovations suggested by you in the following areas? | |||||
| Very receptive | Receptive | Not receptive | Opposed | Not applicable |
Partnerships |
| 1 | 1 |
|
|
Staffing issues |
| 1 | 1 |
|
|
Business Process |
| 1 | 1 |
|
|
Re-engineering |
|
|
|
|
|
Contract length |
| 2 |
|
|
|
Performance measurement |
| 1 | 1 |
|
|
Risk allocation |
| 1 |
| 1 |
|
Profit and gain sharing |
| 1 |
| 1 |
|
Third party business |
| 1 |
| 1 |
|
Accommodation |
| 1 | 1 |
|
|
Other |
|
|
|
|
|
14. In your view, how should risk be allocated so that it is with the party best able to manage it? | |||||
| Wholly with NS | Mostly with NS | Shared | Mostly with Private Sector | Wholly with Private Sector |
Legislative/ regulatory changes |
| 1 | 1 |
|
|
Post Office Counters Automation | 1 | 1 |
|
|
|
Business Process Re-engineering |
|
|
| 1 | 1 |
Staff redundancies |
|
|
| 1 | 1 |
Operational error and fraud |
|
| 1 |
|
|
Year 2000 compliance |
|
| 1 |
|
|
Accommodation |
|
| 1 | 1 |
|
New National Savings products and channels |
|
| 1 | 1 |
|
Transaction volumes |
| 1 |
|
| 1 |
15. How would you best describe the allocation of risk proposed by National Savings in its Invitation to Negotiate? | |||||
| Wholly with NS | Mostly with NS | Shared | Mostly with Private Sector | Wholly with Private Sector |
Legislative/ regulatory changes |
|
|
| 1 | 1 |
Post Office Counters Automation |
|
| 1 |
| 1 |
Business Process Re-engineering |
|
|
|
| 2 |
Staff redundancies |
|
|
|
| 2 |
Operational error and fraud |
|
|
|
| 2 |
Year 2000 compliance |
|
|
|
| 2 |
Accommodation |
|
|
|
| 2 |
New National Savings products and channels |
|
|
| 1 | 1 |
Transaction volumes |
|
| 1 |
| 1 |
16. How would you describe National Savings' requests for information from you at the Invitation to Negotiate stage? | |||
Very excessive | Excessive | About right | Too little |
|
| 2 |
|
17. Do you think that National Savings provided sufficient information at the Invitation to Negotiate stage? | ||
Excessive | About right | Too little |
| 1 | 1 |
18. How clear to you were the criteria by which bidders were assessed at the Invitation to Negotiate stage? | |||
Very clear | Clear | Unclear | Confusing |
| 1 | 1 |
|
19. How would you describe the time taken by National Savings from the issue of the Invitation to Negotiate to the award of the contract? | ||
Too long | About right | Too short |
1 | 1 |
|
|
20. What were your full costs after the Invitation to Negotiate stage? |
|
|
up to £1,250,000 |
up to £1,250,000 |
|
1 |
1 |
21. How would you describe the quality of National Savings' debriefing? | |||
Excellent | Satisfactory | Unsatisfactory | Poor |
1 |
| 1 |
|
22. As a result of this procurement exercise, how interested would you be in bidding for other similar Government projects? | |||
Very interested | Quite interested | Not very interested | Not very interested |
2 | 2 |
|
|
23. How would you describe your views of the PFI procurement process on this project? | ||
No changes required | Minor changes required | Major changes required |
2 | 1 | 1 |