a) Senior management in all public bodies have a crucial role to play in championing the successful development of IT systems.
■ National Savings senior staff recognised that better information technology could improve the operational service and provide other business benefits, as identified in the strategic review.
b) It is vital that departments pay attention to the management of risks and have contingency plans in case projects are not implemented as planned.
■ There is a system that works now, which can be used if the new system is not implemented successfully. SBS will bear any additional costs in providing the operational service until a new system is successfully introduced.