Conclusions and recommendations

3.40  The absence of succession plans for key staff in the units responsible for operating the partnership with EDS, and of contingency plans in the event of their departure, exposes the Department to significant risks, should one or more of these individuals leave. The risk is accentuated by the limited movement of staff in and out of the units concerned, which means that skills and knowledge essential to the effective operation of the partnership are concentrated in a few key individuals.

Recommendation 12

The Department should review its policy for the rotation of staff in the Business and Management Services Division and consider how to address the factors which are inhibiting staff rotation. The objective should be to achieve an exchange of staff with other parts of the Department so that the Division is regularly refreshed and detailed knowledge about the operation of the partnership is spread more widely within the Department.