Introduction

Authorities should note that the response times and rectification periods, together with the service standards expected from the Contractor, have been the subject of extensive consultation with private sector organisations prior to publication, and are therefore considered to be both reasonable and deliverable. Consequently, Authorities should not countenance any significant variation to any of these.

It is though stressed that Authorities will need to 'fine tune' the KPIs and the priority ratings proposed. Firstly, not all of the KPIs are relevant to both the Fire and Police services and those which are not relevant should be deleted. Secondly, the determination of the priority ratings does have an impact upon the 'calibration' of the Payment Mechanism. These issues are discussed more fully in Part 5 Section .