Management Services
Note: Management Service Standards relate to services that are not area specific.
The following Service Standards are required from the Contractor:
79 | M | Staff | Submit details of new staff (ie, all those not transferring to the Contractor under TUPE Regulations and who shall be engaged solely or largely on site) to the Project Director for security clearance prior to employment commencing. |
80 | L | Staff | All staff must be appropriately trained so as to enable them to carry out their designated role(s). |
81 | M | Staff | All staff must be appropriately designated (in line with their skills, training and experience) and be deployed in sufficient levels so as to provide the services d·escribed in the Service Delivery Plan. |
82 | M | Staff | All staff must comply with the policies and procedures of the Authority in respect of: • Dress • Conduct • Security • Confidentiality • Health & Safety • Equal Opportunities • Data Protection. Authority to specify |
83 | M | Processes | Keep all records and produce all reports and documentation in the format and to the timescales specified in the Project Agreement. • Reviewable Design Data,33 • Lifecycle and/or PPM Programmes, Bench-marking data, etc.) • Survey / questionnaire findings • Benchmarking Data |
84 | L | Processes | Maintain good administrative arrangements in support of all routine and ad hoc liaison meetings with the Project Director. |
85 | H/M34 | Processes | All ad hoc, non security cleared, visiting Contractors and work people to be accompanied on site by security cleared personnel. |
86 | L | Processes | Carry out all testing of plant and equipment (including fire safety equipment and alarms) in accordance with manufacturers' recommendations and any applicable legislative requirements, including all training required for Contractor and / or Authority personnel. |
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33 For this to apply, the Contractor must agree that Deductions can be made for Service Failures that occur post Contract signature and pre Services Commencement Date; the deductions would be applied to the first invoice relating to a whole months Service.
34 High for Police, medium for Fire