Management Services

Note: Management Service Standards relate to services that are not area specific.

The following Service Standards are required from the Contractor:

79

M

Staff

Submit details of new staff (ie, all those not transferring to the Contractor under TUPE Regulations and who shall be engaged solely or largely on site) to the Project Director for security clearance prior to employment commencing.

80

L

Staff

All staff must be appropriately trained so as to enable them to carry out their designated role(s).

81

M

Staff

All staff must be appropriately designated (in line with their skills, training and experience) and be deployed in sufficient levels so as to provide the services d·escribed in the Service Delivery Plan.

82

M

Staff

All staff must comply with the policies and procedures of the Authority in respect of:

 Dress

 Conduct

 Security

 Confidentiality

 Health & Safety

 Equal Opportunities

 Data Protection.

Authority to specify

83

M

Processes

Keep all records and produce all reports and documentation in the format and to the timescales specified in the Project Agreement.

 Reviewable Design Data,33

 Lifecycle and/or PPM Programmes, Bench-marking data, etc.)

 Survey / questionnaire findings

 Benchmarking Data

84

L

Processes

Maintain good administrative arrangements in support of all routine and ad hoc liaison meetings with the Project Director.

85

H/M34

Processes

All ad hoc, non security cleared, visiting Contractors and work people to be accompanied on site by security cleared personnel.

86

L

Processes

Carry out all testing of plant and equipment (including fire safety equipment and alarms) in accordance with manufacturers' recommendations and any applicable legislative requirements, including all training required for Contractor and / or Authority personnel.




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33  For this to apply, the Contractor must agree that Deductions can be made for Service Failures that occur post Contract signature and pre Services Commencement Date; the deductions would be applied to the first invoice relating to a whole months Service.
34  High for Police, medium for Fire