High Impact KPIs

In both the Police and the Fire sectors the importance of certain elements of the service will be crucial to providing an emergency service. There are a number of performance issues that will be allocated High Impact KPIs for the purpose of ensuring that the Contractor avoids instances of their occurrence and minimises the operational impact to the service arising from these failures.

For example egress to and from the appliance bays or stations is critical in terms of being able to mobilise emergency service vehicles. If the ability to mobilise is impeded for any reason this will have potential consequences from an operational perspective. Where failure occurs in terms of the appliance bay or station doors opening to allow exit of emergency service vehicles, this is likely to result in a response from another station with potential loss in terms of response times.

It is proposed that where instances of such failure occur that are important to the delivery of the Emergency Service, a High Impact KPI deduction applies for such a failure. This would be set at a level of Performance Deduction Points in line with the monthly threshold for an individual accommodation. Therefore whilst an individual occurrence of a High Impact KPI at a station in any given month might not incur a deduction, it will remove the entire threshold so any additional Performance Deduction Points are converted to deductions during the month. This is intended to ensure that the Contractor gives priority to these aspects of the service performance in recognition of the impact that failure has on the delivery of an Emergency Service.