High Impact KPIs

5.3  If the Contractor fails a High Impact KPI, 20 Performance Points will be incurred in relation to the accommodation where the Service Performance Shortfall occurred.9

The following areas of service form the High Impact KPIs:

•  Egress from Appliance Bays or Police stations in order to mobilise vehicles;

•  Any failure of non catering frozen storage facilities at Police stations;

•  Failure of service to the communications or computer rooms;

•  Failure of service that impairs the operation of the Custody Suites in a Police station;

•  Failure of service that impairs the operation of a Police Control Room (it is assumed that Fire Control is dealt with separately through the FiReControl Project);

•  Failure of service in relation to the security systems.

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9 These are to be in line with the Deduction Threshold that applies for each accommodation.