Audit access

7.2  The Contractor is required to put in place arrangements for self-monitoring of the contract at their expense as part of the overall provision of the Services. This must include:

•  details of scheduled testing in line with planned maintenance and works programmes for all Hard FM services;

•  details of random and reactive checks of Service Performance Standards by the Contractor as part of the contract management. In relation to Hard FM, this may include a sampling approach to testing to determine whether, for example, reactive maintenance has been completed within the required Rectification Period. For Soft FM Services a random testing regime accompanied by the ability for the Contractor or Authority to report Service Performance Shortfalls to the Helpdesk.

7.3  The Authority requires that all records available to the Authority are also available to authorised third parties required to carry out an audit of the Services. This includes the National Audit Office, the Audit Commission and all auditors on the framework that the Audit Commission operates to carry out its role, such as District Audit.