14  Rectification Periods for Unavailability

[Rectification periods should be based on the importance of the area and should be agreed on a project specific basis. The calculation of the example Area Rate in Part XIII is based on all Areas being critical with a 2 hour rectification period. If the rectification periods are altered this will affect the Area Rate calculation. Some examples of how permanent rectification periods can be specified in this Part of Schedule 6 are shown below]

[Temporary Rectification – the payment mechanism does not set out pre-agreed Temporary Rectification periods. Upon an initial assessment of the failure the Contractor may determine it is not possible to meet the permanent rectification target and can agree with the Authority to put a Temporary Rectification in place. This will have a rectification period of 5 operational days or shorter as agreed on a case by case basis with the Contract Manager or such longer period as may be required provided 2 days prior notice is given and the Authority approves. The intention of this is that Temporary Rectification only applies on a case by case basis where for unforeseen reasons the permanent rectification is proving difficult to achieve – e.g. the supply of a new window takes 2 days and therefore a Temporary Rectification is required prior to the new window being supplied]