16 Service Priority Categories and Service Failure Deductions
[Based on the calibration of the performance mechanism using the list of Key Performance Indicators provided in the Output Specification Part Two the Performance Deduction Point Value is £3]
[Points will be awarded for failure to meet a KPI based on the following table]
Performance Point Category | Number of Performance Points |
Category 1 – Low Points | 1 |
Category 2 – Medium Points | 3 |
Category 3 – High Points | 5 |