35.2  Customer Satisfaction Survey234

35.2.1  The Contractor shall, on each Customer Satisfaction Survey Date undertake (or procure the undertaking of) a customer satisfaction survey (Customer Satisfaction Survey) in accordance with this clause 35.2, the purpose of which shall include:

(a)  assessing the level of satisfaction among Service Users with the Services (including the way in which the Services are provided, performed and delivered) and, in particular, with the quality, efficiency and effectiveness of the Services;

(b)  assisting in the preparation of the Contractor's Annual Service Report and Annual Service Plan;

(c)  monitoring the compliance by the Contractor with the Output Specification; and

(d)  assisting the Authority in the preparation and the conduct of its CAA.

and the Customer Satisfaction Survey shall be undertaken in accordance with Part [**  ]  of Schedule 6 Payment Mechanism.

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234  In any event, either here or in the payment mechanism, Authorities must insert here a provision for a remediation plan.  See SoPC4 Section 7.9.5 and, by way of example, the Building Schools for the Future payment mechanism at paragraph 17.1.