4.  Collection Of Leaseholder Charges

4.1  Payment by leaseholders to the former Authority account.302

4.1.1  The Contractor shall receive, weekly, from the Authority an electronic file containing financial information from the Authority leaseholder accounts system to enable it to monitor and identify potential payments due to the Contractor.

4.1.2  Leaseholders shall be clearly advised by the Authority about what sums are to be paid and to whom and will be asked to certify such at time of payment, wherever possible.

4.1.3  Leaseholders shall be clearly advised by the Contractor about what sums are to be paid and to whom and will be asked to certify such at time of payment, wherever possible during Year 1.

4.1.4  Following the Services Commencement Date, in the First Contract Year at [three]-monthly intervals and in the second Contract Year at [six]-monthly intervals the Authority and the Contractor shall undertake a review of payments made by Leaseholders to the Authority and the Contractor.

4.1.5  Following 12 months after the Services Commencement Date, the Authority and the Contractor shall write to Leaseholders inviting them to agree that monies in credit and not for the purpose of any outstanding payment due held in their account by the Authority shall be transferred to the Contractor account, such consent to be deemed to be given if no response is given by the Leaseholder within 20 Business Days.

4.1.6  Further such letters and subsequent transfers of monies shall take place one Contract Month after each review of payments referred to above in the period from 12 months after the Services Commencement Date to end of the Second Contract Year.

4.1.7  Following 12 months after the Services Commencement Date, the Authority will terminate existing leaseholders direct debit and standing order payment arrangements except where these are explicitly retained as part of an arrears repayment agreement.

4.1.8  Where leaseholders are considering entering into payment by direct debit or standing order to the Contractor following contract commencement, the Contractor shall not suggest or encourage leaseholders who are in payment arrears with the Authority to terminate existing direct debit or standing order payment arrangements with the Authority but to advise them to enter into an arrears payment agreement with the Authority.

4.1.9  Where monies are due to the Contractor and paid to the Authority in error, the Authority shall repay the monies to the Contractor within 15 Business Days from the date on which the error has come to the Authority's attention.

4.1.10  Where monies are due to the Authority and paid to the Contractor in error, the Contractor shall repay the monies to the Authority within 15 Business Days from the date on which the error has come to the Contractor's attention.

4.1.11  The Contractor and the Authority shall exchange information on any proposed debt recovery actions against Leaseholders.

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302  Depends upon arrangements for apportionment of risk recovery of Service Charges.