Element of Services192

Market Testing Review Date

a)  Policy and management

Housing management input into refurbishment development

Keeping registers and records of:

dwellings and property

tenants

repairs and works undertaken

Voids management and reduction (including inspection and letting, repairing and cleaning, security against squatting and Third Party Damage) and short life lettings (as required)

Receipt and transmission of requests for repairs

Management of improvements and modernisations

Management of planned/ programmed maintenance

Consultation with tenants

Provision of Right to Buy information

Provision of performance information and reports

Administration of Right to Repair Scheme

b)  Managing tenancies

Giving information and advice on tenancy matters

Receiving tenancy applications/ assessing eligibility

Allocation/letting of dwellings, garages etc

Transfers and exchanges

Tenancy regulations and agreements

Advising tenants groups

Facilitation of tenant participation

Support to tenant organisations

Producing/distributing tenants reports

Dealing with disputes between tenants/harassment

Decanting

c)  Rent collection and accounting

Rent collection

Recovery of arrears

Advising tenants on benefit entitlement to minimise risk of arrears

d)  Leasehold management

The first Market Testing Review Date shall be the date which is the [fifth] anniversary of the Services Commencement Date and each fifth anniversary of the First Market Testing Review Date