Service Failure Ratios
4.9. The Quarterly Sub-Standard Performance Ratio for all Quarterly Key Performance Indicators in a Contract Quarter shall be calculated using the following formula:
QFRM = TQPPq/MQPP | ||
QFRM | Sub-Standard Performance Ratio for Quarterly Performance Indicators for the Contract Quarter | |
TQPPq | Total Quarterly Sub-Standard Performance Points for the Contract Quarter (q). | |
MQPP | Maximum Quarterly Sub-Standard Points | |
4.10. The Monthly Sub-Standard Performance Ratio for all Monthly Key Performance Indicators in a Contract Month shall be calculated using the following formula:
MSPR = TMPPn/MMPP | ||
MSPR | Sub-Standard Performance Ratio for Monthly Performance Indicators for the Contract Month (n) | |
TMPP | Total Monthly Sub-Standard Points for Contract Month (n) | |
MMPP | Maximum Monthly Sub-standard Performance Points | |