Tenant Management

Maintaining tenancy agreements and enforcing conditions of tenancy

Providing information and advice to tenants on rights, duties and welfare matters

Liaison with tenants' groups

Liaison with other local authority departments (e.g. Social Services) and local authority groups

Dealing with enquiries and complaints from tenants

Dealing with disputes between tenants/harassment

Consulting tenants

Supporting tenant participation

Publishing reports to tenants on performance indicators

Decanting