2.  The Contractor Approach

2.1  This Protocol will apply in cases where the Tenant does not want particular items of the Works to be undertaken at the relevant Dwelling on the grounds that it wishes to retain its own fixture, fitting, works and/or Tenant Improvement (Tenant Waiver(s)).

2.2  For the avoidance of doubt, all other refusals to allow the Works to be undertaken at the relevant Dwelling are the subject of the Access Protocol.

2.3  In all instances, the Contractor will encourage Tenants not to request Tenant Waiver(s).  Subject at all times to paragraph 3.5 of this Tenant Waiver Protocol, it is recognised by the Authority and the Contractor that, in exceptional circumstances, there will be instances where Tenants will be reluctant for particular items of the relevant Works to be carried out.  In such instances, this Tenant Waiver Protocol will apply.