Process Number

Party

Process

Standard

1

Contractor

Complete Property attributes pro-forma at initial inspection and send to designated Authority officer for entry to system (alternatively input data locally as directed by the designated Authority officer)

No later than [one] Business Days after Dwelling is inspected

2

Contractor

Notify the Authority of availability of Dwelling for offer.

No later than [one] Business Days after Dwelling becomes available

3

Authority

Identify offeree for Dwelling and notify the name and contact details of the offeree to designated officers of Contractor and, subject to any statutory provisions prohibiting or restricting the release of such information, provide whatever information is held by the Authority on the offeree including any information held as to whether the offeree is a potentially dangerous person.

Within [2] Business Days of completion of Process 2.

[Except that it shall be an Excusing Event where a Dwelling has mobility adaptations or other similar attributes in which case the excess time period beyond [2] Business Days for allocation of the Dwelling shall be discounted for the purpose of calculating any Deductions in accordance with Schedule 4 (Payment Mechanism)].

Failure to comply with any of these timescales is an Excusing Event.

The name and contact details of the offeree shall be correct.

The Dwelling shall be appropriate to the offeree in terms of:

A - bedroom requirements

B - floor

C - location of known potential perpetrators of violence or harassment.

Where the information supplied by the Authority to the Contractor is incorrect and this leads to a delay, this shall be an Excusing Event.

4

Contractor

In the case of offerees who are indicated to be potentially dangerous persons - Contractor to inform the Authority of any views and concerns regarding the suitability of the Dwelling in terms of risk to other residents of the building and immediate areas.

Within [2] Business Days of receipt of offeree details

5

Contractor

Notify offer to offeree in writing and include in such notice the suggested date of an appointment for the offeree to view the Dwelling

The suggested date for the appointment to view shall be within [5] Business Days of receipt of offeree details, subject to the Dwelling being in a fit state to view.

The offer letter shall include terms specified by the Authority and notified to the designated officers of Contractor, which will vary from time to time.

6

Contractor

Notify the Authority of offeree's acceptance or refusal of the Dwelling. Offeree must make known acceptance or refusal decision in accordance with Authority policy on timescale.

On same day as acceptance or refusal it shall be a Excusing Event where a Tenant is given extra time to make a decision by the Authority or as may be otherwise determined by the Authority, in which case the excess time period beyond the timescale set out in the Authority policy shall be discounted for the purpose of calculating Deductions in accordance with Schedule 4 (Payment Mechanism).

7

Authority

In case of refusal, identify further offeree and notify the name and contact details of the offeree to designated officers of Contractor and, subject to any statutory provisions prohibiting or restricting the release of such information, provide whatever information is held by the Allocation Team on the offeree including any information held as to whether the offeree is a potentially dangerous person.

Within [one] working day of completion of Process 6.

Except where a Dwelling has mobility adaptations or other similar attributes in which case the Excusing Event excess time period beyond [2] Business Days for allocation of the Dwelling shall be discounted for the purpose of calculating any Deductions in accordance with Schedule 4 (Payment Mechanism).

Failure by the Authority to comply with any of these timescales is an Excusing Event.

In the case of 3 or more refusals of a particular Dwelling, the time between the date of the third refusal and the eventual letting date will be a failure to comply with timescales and an Excusing Event, subject to agreement with the Authority's Representative that the condition of the Dwelling meets the [Void Standard] as set out in the (Output Specification).]

In any case where an offeree refuses the Dwelling on grounds of condition and the Authority requires the Dwelling to be held vacant for inspection, then unless the Dwelling does not meet the [Voids Standard in the Output Specification] the time between the refusal and the release of the Dwelling following inspection shall be an Excusing Event.

In any case where the offer was made to fulfil the Authority's statutory duty to a homeless household, and the offeree refuses and submits an appeal to obtain a second offer, and the Authority then requires the Dwelling to be left vacant pending the outcome of the appeal, the time taken between notification of the refusal of the offer by Contractor and the day on which the Dwelling is either released for re-offer or the original offeree accepts the offer and signs up under Process 8 shall be an Excusing Event.

8

Contractor

In case of acceptance, undertake sign-up

In accordance with the Allocations Policy and the policies on tenancy date and initial tenancy administration as set out in Annex A to this Protocol.