Performance Standard 6 - Working Practices (PS6)

The Output Specification sets out a number of requirements with which the Service Provider must comply.  The performance targets include [but need not be limited to] the following areas:

•  Working methods

•  Notices under NRSWA

•  Health and Safety and Site Security

•  Waste Disposal and COSHH

•  Quality Assurance

•  Working Hours and Nuisance

•  Protestor Action

•  Access

•  Service Provider Personnel

•  Deportment of Personnel

•  Corporate Identification

•  Service for Third Parties and Recovery of Debts

•  Festive Lighting

Failures under each of the performance targets are categorised as Routine, Serious and Urgent with appropriate response and rectification times for each category of fault.  Where the appropriate response and rectification time is not met the following adjustments are made:

•  Urgent - [£10,000] per failure

•  Serious - [£5,000] per failure

•  Routine - 5 performance points per failure, with an adjustment of £50 per point for each point over 25 awarded in any month