3.3  Temporary Rectification

3.3.1  Where the Contractor has discontinued the Unavailability by carrying out a Temporary Rectification, the Contractor shall carry out such additional measures as are necessary to achieve Permanent Rectification within the agreed Permanent Rectification Period.

3.3.2  On achieving Permanent Rectification, the Contractor shall issue a second notification to the Helpdesk in relation to those Areas where the initial status was one of Temporary Rectification stating that Permanent Rectification has occurred.

3.3.3  Where the initial status was one of Temporary Rectification and the period between notification to the Helpdesk of Temporary Rectification and the notification to the Helpdesk of Permanent Rectification is greater than either:

(a)  5 (five) Operational Days or a shorter target Rectification Period agreed on a case by case basis with the Contract Manager (inclusive of the Operational Day on which notification of Temporary Rectification was made to the Helpdesk); or

(b)  Such longer period as the Contractor may reasonably request (provided that such request is made within 2 (two) Business Days of the date on which the notification of Temporary Rectification was made or, where the Authority has approved a longer period under this paragraph, prior to expiry of such longer period) and in respect of which request the Authority acting reasonably gives approval;

then a full Unavailability Deduction will be incurred as if the Area was Unavailable for the period commencing from the end of the relevant Logged Rectification Time to the point at which the Permanent Rectification is notified to the Helpdesk.