7

7.1  The Contractor is required to operate a system to support the Agreement that enables:

•  the Service Performance Standards in the Services Specification to be monitored and reported on18;

•  Unavailability Deductions and Service Failure Deductions to be calculated in line with the formulas set out in this payment mechanism;

•  the management information and reporting requirements to be met based on the production of monthly reporting information and ad-hoc reports as may be required.

_________________________________________________________________________________

18  The Authority should refer to Sections 7.9.5 and 7.9.6 of the SoPC which contains new guidance on how user satisfaction surveys might play a role in measuring Contractor performance and how unfavourable responses to such surveys might impact on the payment mechanism.