Part XV - Rectification Priority Categories for

Service Performance Shortfalls

The following table is taken from the Output Specification Part Two which sets out the response and rectify times in relation to Service Performance.

Authorities should note that the response times and rectification periods, together with the service standards expected from the Contractor, have been the subject of extensive consultation with private sector organisations prior to publication, and are therefore considered to be both reasonable and deliverable.  Consequently, Authorities should not countenance any significant variation to any of these.