36.1  Quality Management Systems and the Service Quality Plan

The Service Provider shall ensure that:

(a)  the provision of the Service is the subject of quality management systems;

(b)  the quality management systems referred to in clause 36.1(a) shall be reflected in appropriate quality plans, the standard of which shall be consistent with ISO 9000 or any equivalent standard which is generally recognised as having replaced it;

(c)  without limitation to the generality of clause 36.1(a), there shall at all times be in existence a Design Quality Plan and a Service Quality Plan; and

(d)  the Service is carried out in compliance with the Quality Plans.