Service Delivery Output Element

Performance Standard

Rectification Period

Core Sessions

Adjustment Type

Moratoria

Monitoring Methodology

Monitoring Frequency

5.1.1

Civil Emergencies

The Service Provider shall prepare, update and submit to the Authority the Service Provider's Civil Emergency Plan in accordance with paragraph [  ] of schedule [  ] (Civil Emergency Planning).  

N/A

1 month

deemed Unavailability

N/A

Inspect

Annually

5.1.2

Civil Emergencies

In the case of a Civil Emergency, the Service Provider shall comply with the Service Provider's planning obligations as set out in paragraph [  ] of schedule [  ] (Civil Emergency Planning).

1 hour

1 day

deemed Unavailability

N/A

Inspect

Annually

5.1.3

Civil Emergencies

Where the Authority, the Authority's Representative or any of the Authority's Civil Emergency Planning Officers has issued a Civil Emergency Declaration to the Service Provider's Civil Emergency Co-ordinator, the Service Provider shall comply with the provisions of paragraph [  ] of schedule [  ] (Civil Emergency Planning).

1 hour

1 day

deemed Unavailability

N/A

Inspect

Monthly

5.2.1

Highway Emergencies

The Service Provider shall prepare, update and submit to the Authority the Service Provider's Annual Highway Emergency Plan which shall include a section relating to the treatment of [Highway Emergencies], [Urgent Faults] and [Urgent Aspect Lamp Facilities] which occur in relation to tunnels.

N/A

7 days

deemed Unavailability

N/A

Inspect

Monthly

5.2.2

Highway Emergencies

Where the Service Provider is notified of a [Highway Emergency] on or pertaining to the Project Network by the Authority, the Authority's Representative or the police, the Service Provider shall implement those elements of the Service Provider's Annual Highway Emergency Plan which are relevant to the [Highway Emergency] within one (1) hour of the time at which the Service Provider becomes aware or should have become aware of the [Highway Emergency].

N/A

30 minutes

deemed Unavailability

N/A

Inspect

Monthly

5.2.3

Highway Emergencies

The Service Provider shall attend at the site of the [Highway Emergency] within one (1) hour of the time at which the Service Provider becomes aware or should have become aware of the [Highway Emergency], or, where the site of a [Highway Emergency] has not been released by the Relevant Authority and as a result the Service Provider is unable to gain access to such site within such time period, the Service Provider shall attend at the site of the [Highway Emergency] within one (1) hour of the time at which the site is released by the Relevant Authority.

N/A

1 hour

deemed Unavailability

N/A

Inspect

Monthly

5.2.4

Highway Emergencies

The Service Provider shall make safe the site of the [Highway Emergency] within one (1) hour of the time the Service Provider attends or should have attended at the site of the [Highway Emergency].

N/A

1 hour

deemed Unavailability

N/A

Inspect

Monthly

5.2.5

Highway Emergencies

Where the Service Provider is notified of a [Highway Emergency] by a party other than those parties listed in target 5.2.2, the Service Provider shall within one (1) minute of receiving such notification seek verification from the police of the details pertaining to such notification.

N/A

1 hour

deemed Unavailability

N/A

Inspect

Monthly

5.2.6

Highway Emergencies

Where the police confirm the occurrence of a [Highway Emergency] on or pertaining to the Project Network to the Service Provider, the Service Provider shall comply with the provisions of paragraphs on receipt by the Service Provider of such confirmation.

N/A

5 minutes

deemed Unavailability

N/A

Inspect

Monthly

5.2.7

Highway Emergencies

The Service Provider shall temporarily repair any damage to the Project Network caused by the [Highway Emergency] within twenty-four (24) hours of the time at which the Service Provider becomes aware or should have become aware of the [Highway Emergency].

N/A

5 minutes

deemed Unavailability

N/A

Inspect

Monthly

5.2.8

Highway Emergencies

The Service Provider shall fully repair any damage to the Project Network caused by the [Highway Emergency] within twenty-eight (28) days of the time at which the Service Provider becomes aware or should have become aware of the [Highway Emergency].

N/A

5 minutes

deemed Unavailability

N/A

Inspect

Monthly

5.3.1

Urgent Faults

In the event of an [Urgent Fault], the Service Provider shall attend at and make safe the site of the [Urgent Fault], within thirty (30) minutes of the time at which the Service Provider becomes aware or should have become aware of the [Urgent Fault], where the Service Provider becomes aware or should have become aware of the [Urgent Fault] within the hours of 07.00 to 19.00.

N/A

30 minutes

deemed Unavailability

N/A

Inspect

Monthly

5.3.2

Urgent Faults

In the event of an [Urgent Fault], the Service Provider shall attend at and make safe the site of the [Urgent Fault], within one (1) hour of the time at which the Service Provider becomes aware or should have become aware of the [Urgent Fault], where the Service Provider becomes aware or should have become aware of the [Urgent Fault] within the hours of 19.01 and 06.59.

N/A

1 hour

deemed Unavailability

N/A

Inspect

Monthly

5.3.3

Urgent Faults

The Service Provider shall temporarily replace or repair such item affected by the [Urgent Fault] within four (4) hours of the time at which the Service Provider attends at or should have attended at the site of the [Urgent Fault].

N/A

1 hour

deemed Unavailability

N/A

Inspect

Monthly

5.3.3

Urgent Faults

The Service Provider shall fully repair the [Urgent Fault] within twenty-four (24) hours of the time at which the Service Provider becomes aware or should have become aware of the [Urgent Fault].

N/A

1 day

deemed Unavailability

N/A

Inspect

Monthly

5.3.4

Urgent Faults

Where the [Urgent Fault] is in relation to a Traffic Signal or an item of Traffic Signal Equipment which is situated at a junction, and the Service Provider is prevented for whatever reason from using Temporary Traffic Signals, the Service Provider shall request police assistance to manage the flow of traffic and ensure the free and safe movement of traffic at the junction within thirty (30) minutes of the time at which the Service Provider becomes aware or should have become aware of its inability to use Temporary Traffic Signals.

30 minutes

1 hour

deemed Unavailability

N/A

Inspect

Monthly

5.4

[Urgent Aspect Lamp Failure]s

In the event of any [Urgent Aspect Lamp Failure], the Service Provider shall replace the relevant red Aspect Lamp within two (2) hours of the time at which the Service Provider becomes aware or should have become aware of the [Urgent Aspect Lamp Failure].

N/A

1 hour

deemed Unavailability

N/A

Inspect

Monthly