TABLE 7
Service Delivery Output Element | Core Sessions | Adjustment Type | Moratoria | Monitoring Frequency | ||||
7.1.1 | The Service Provider shall ensure that the UTC is in operation at all times and, for the avoidance of doubt, the Service Provider shall ensure that the UTC has a continuous power supply. | 1 hour | 1 hour | deemed Unavailability | N/A | Service inspect / Inspect | Monthly and annually | |
7.1.2 | The Service Provider shall ensure that all Loop Detectors and Detector Equipment are in operation at all times. | deemed Unavailability | N/A | Service inspect / Inspect | Monthly and annually | |||
7.1.3 | The Service Provider shall ensure that the Traffic Signal Control System is in operation at all times. | 1 hour | 1 hour | deemed Unavailability | N/A | Service inspect / Inspect | Monthly and annually | |
7.1.4 | The Service Provider shall ensure that the UTC interfaces with any other Traffic Information Systems at all times. | 1 hour | 1 hour | deemed Unavailability | N/A | Service inspect / Inspect | Monthly and annually | |
7.1.5 | The Service Provider shall ensure that it uses the most up to date operational version of the UTC within fourteen (14) Business Days of the release of the latest version of UTC that is used by the Service Provider in or on the Project Network. | 1 hour | deemed Unavailability | N/A | Service inspect / Inspect | Monthly and annually | ||
7.2.1 | Traffic Management System | The Service Provider shall ensure that any Traffic Management Systems are in operation at all times. | 1 hour | 1 hour | deemed Unavailability | N/A | Service inspect / Inspect | Monthly and annually |
7.2.2 | Traffic Management System | The Service Provider shall ensure at all times that the VMS, including any EMS, accurately displays information relating to the Project Network to users of the Project Network at the time that the relevant information is made available for display. | 5 minutes | 5 minutes | deemed Unavailability | N/A | Inspect | Monthly |
7.3 | Fault Management System | The Service Provider shall ensure that the Fault Management System is in operation at all times. | 1 day | 1 day | deemed Unavailability | N/A | Inspect | Monthly |
7.4.1 | The Service Provider shall ensure that Traffic Observation Cameras are in operation at all times. | 1 day | 1 day | deemed Unavailability | N/A | Inspect | Monthly | |
7.4.2 | The Service Provider shall comply at all times with the Code of Practice and Working Procedures for CCTV and the Authority's Code of Practice for CCTV. | N/A | N/A | deemed Unavailability | N/A | Inspect | Monthly | |
7.4.3 | The Service Provider shall ensure that images used for web-cam purposes comply with the CCTV Code of Practice. | N/A | N/A | deemed Unavailability | N/A | Inspect | Monthly | |
7.4.4 | The Service Provider shall record all images collected by Traffic Observation Cameras in accordance with the CCTV Code of Practice. | N/A | N/A | deemed Unavailability | N/A | Inspect | Monthly | |
7.4.5 | The Service Provider shall retain those recordings made pursuant to target 7.4.4 for a period of thirty-one (31) days provided that the Service Provider shall extend any such period on request from the police or the Authority. | N/A | N/A | deemed Unavailability | N/A | Inspect | Monthly | |
7.5.1 | Police Liaison | The Service Provider shall allow the police to have access the Traffic Control Room and to have access to all information generated by Traffic Observation Cameras. | N/A | 1 day | deemed Unavailability | N/A | Inspect | Monthly |
7.5.2 | Police Liaison | The Service Provider shall, on request from the police, undertake the manual operation of Traffic Signals on the Project Network from the Traffic Control Room during the hours that the Traffic Control Room is required to be manned. | 1 day | 1 day | deemed Unavailability | N/A | Inspect | Monthly |
7.5.3 | Police Liaison | The Service Provider shall prepare any management plans as are required. | 10 minutes | 5 minutes | deemed Unavailability | N/A | Inspect | Monthly |
7.6.1 | Legal Enquiries | The Service Provider shall as soon as reasonably practicable and, in any event, within one (1) hour of the time at which the Service Provider becomes aware or should have become aware of a fatal accident or an incident where the police are concerned that an accident involved Traffic Signals and/or Signalised Pedestrian Crossings (an "Investigatory Incident") undertake a preliminary inspection of the site at which such Investigatory Incident occurred, or, where the site of such Investigatory Incident has not been released by the Relevant Authority and as a result the Service Provider is unable to gain access to such site within such time period, the Service Provider shall undertake such a preliminary inspection of the site within one (1) hour of the time at which such site is released by the Relevant Authority. | N/A | 1 hour | deemed Unavailability | N/A | Inspect | Monthly |
7.6.2 | Legal Enquiries | Within one (1) Business Day of the time at which the Service Provider gains access to the site of such Investigatory Incident in accordance with target 7.6.1, procure that a detailed inspection of the site at which such accident occurred is undertaken by a competent Engineer. | N/A | deemed Unavailability | N/A | Inspect | Monthly | |
7.6.3 | Legal Enquiries | The Service Provider shall provide a report based on the detailed inspection carried out by a competent Engineer within ten (10) Business Days of the date on which such detailed inspection was carried out and shall provide the Authority with a copy of such report. | N/A | deemed Unavailability | N/A | Inspect | Monthly | |
7.7.1 | Temporary Traffic Signals | Where the Service Provider operates Temporary Traffic Signals on the Project Network, it shall adjust the timings of the Temporary Traffic Signals to ensure that traffic flow is maximised having regard to the prevailing conditions on the Project Network. | 1 hour | 1 hour | deemed Unavailability | N/A | Inspect | Weekly |
7.7.2 | Temporary Traffic Signals | The Service Provider shall deal with all requests for the provision of Temporary Traffic Signals to be installed on the Project Network by third parties and where appropriate approve any such request. | 1 day | deemed Unavailability | N/A | Inspect | Weekly | |
7.7.3 | Temporary Traffic Signals | The Service Provider shall maintain a record of all approvals granted for a period of five (5) years from the date of any such approvals. | N/A | 1 day | deemed Unavailability | N/A | Inspect | Weekly |
7.7.4 | Temporary Traffic Signals | Where third parties operate Temporary Traffic Signals on the Project Network, the Service Provider shall provide guidance to third parties in order to ensure that such third parties adjust the timings of the Temporary Traffic Signals to ensure that traffic flow is maximised having regard to the prevailing conditions on the Project Network. | 1 day | 1 day | deemed Unavailability | N/A | Inspect | Weekly |
7.7.5 | Temporary Traffic Signals | The Service Provider shall keep an up to date record of the location of all Temporary Traffic Signals installed on the Project Network. | 1 day | 1 day | deemed Unavailability | N/A | Inspect | Weekly |
7.7.6 | Temporary Traffic Signals | Where a third party who is operating Temporary Traffic Signals on the Project Network experiences any difficulties with such Temporary Traffic Signals that cause them to operate on fixed time mode, the Service Provider shall within four (4) hours of the time at which it becomes aware or should have become aware of the operation of Temporary Traffic Signals in the fixed time mode, notify the third party operator that such Temporary Traffic Signals must be operating via vehicle activation sensors within twenty four (24) hours of receipt of such notice from the Service Provider or such Temporary Traffic Signals will be replaced by the Service Provider. | N/A | 4 hours | deemed Unavailability | N/A | Inspect | Weekly |
7.7.7 | Temporary Traffic Signals | Where such third party operator does not comply with the notification pursuant to target 7.7.6 then the Service Provider shall place Temporary Traffic Signals at the site of the Temporary Traffic Signals that are operating in the fixed time mode. | 2 hours | 2 hours | deemed Unavailability | N/A | Inspect | Weekly |
7.8.1 | Manual Traffic Control measures | Where the Service Provider operates Manual Traffic Control measures in or on the Project Network, it shall ensure that such measures are undertaken by personnel who have received all appropriate training in order to ensure that Manual Traffic Control measures are operated in such a way that traffic flow is maximised having regard to the prevailing conditions on the Project Network. | N/A | N/A | deemed Unavailability | N/A | Inspect | Weekly |
7.8.2 | Manual Traffic Control measures | The Service Provider shall operate all Manual Traffic Control measures in such a way that traffic flow is maximised having regard to the prevailing conditions on the Project Network. | N/A | 12 hours | deemed Unavailability | N/A | Inspect | Weekly |
7.8.3 | Manual Traffic Control measures | The Service Provider shall keep an up to date record of the location of all Manual Traffic Control measures in operation on the Project Network. | 1 day | 1 day | deemed Unavailability | N/A | Inspect | Weekly |
7.9.1 | Traffic Control Room | Subject to target 7.9.2 the Service Provider shall staff the Traffic Control Room between the hours of 07.00 and 19.00, seven (7) days a week, for 365 (or 366 in the case of a Leap Year) days a year. | N/A | 1 hour | deemed Unavailability | N/A | Inspect | Monthly |
7.9.2 | Traffic Control Room | Where the Service Provider is notified by the Authority or the police of a Special Event or any other event occurring outside the hours of 07.00 to 19.00 that requires the Traffic Control Room to be staffed, then the Service Provider shall provide such staff as required in the Traffic Control Room for the duration of such Special Event or other event. | N/A | N/A | deemed Unavailability | N/A | Inspect | Monthly |
7.10.1 | Network Integrity Inspection | .The Service Provider shall complete a yearly Network Integrity Inspection of the Project Network no later than four (4) months prior to the commencement of each Year (excluding the first Year). | N/A | 1 week | deemed Unavailability | N/A | Inspect | Monthly |
7.10.2 | Network Integrity Inspection | The Service Provider shall produce and submit a report to the Authority three (3) months prior to the commencement of each Year (excluding the first Year) ("Network Integrity Report") which shall identify any outcomes that should be taken into account in developing the Annual Investment Programme which may improve the integrity of the Project Network. | N/A | 1 week | deemed Unavailability | N/A | Inspect | Annually |
7.11.1 | Traffic Management | At least one (1) month prior to the commencement of each Road Closure as set out in the relevant Annual Investment Programme ("Planned Road Closure") the Service Provider shall confirm to the Authority by way of written notification that it will put in place the traffic management arrangements and the diversionary routes relating to that Planned Road Closure as set out in the applicable Annual Investment Programme or notify the Authority of any changes to the traffic management arrangements and the diversionary routes relating to that Planned Road Closure as set out in the applicable Annual Investment Programme together with justification for such changes. | 7 days | 1 day | deemed Unavailability | N/A | Inspect | Monthly |
7.11.2 | Traffic Management | At least one (1) week prior to the commencement of the Planned Road Closure the Service Provider shall put up Traffic Signs on the relevant areas and parts of the Project Network notifying users of the Project Network of the commencement and duration of the Planned Road Closure. | 1 day | 1 day | deemed Unavailability | N/A | Inspect | Monthly |
7.11.3 | Traffic Management | The Service Provider shall ensure that any Traffic Signs identifying relevant diversionary routes are put up on the relevant areas and parts of the Project Network on the commencement of the Planned Road Closure. | 1 hour | 1 hour | deemed Unavailability | N/A | Inspect | Monthly |
7.11.4 | Traffic Management | The Service Provider shall ensure that any Traffic Signs shall be removed within one (1) hour of the re-opening of the area and/or part of the Project Network affected by the Planned Road Closure. | 2 hours | 1 day | deemed Unavailability | N/A | Inspect | Monthly |