1.  REQUIRED OUTCOMES

The Service Provider shall comply with the provisions of this Performance Standard 8 and shall:

1.1  submit to the Authority the Annual Service Report;

1.2  create and maintain a Management Information System;

1.3  establish and maintain an accurate, auditable and efficient system for collecting, maintaining and reporting data; and

1.4  deal efficiently and courteously with members of the public, the Authority and any other persons or organisations.