TABLE 8
Service Delivery Output Element | Core Sessions | Adjustment Type | Moratoria | Monitoring Frequency | ||||
8.1 | The Service Provider shall submit to the Authority no later than ten (10) Business Days after the end of each Year a report in respect of the performance and delivery of the Service pursuant to this Contract over the previous Year ("Annual Service Report"). | N/A | 7 days | N/A | Service Inspect | Annually | ||
8.2.1 | The Service Provider shall procure a Management Information System in accordance with clause [ ] of this Contract. | N/A | 1 month | N/A | Service Inspect | Annually | ||
8.2.2 | The Service Provider shall ensure that such Management Information System comprises without limitation all sub-systems, and that all sub-systems which comprise the Management Information System are at all times interoperable and capable of interface with one another. | N/A | Inspect | Monthly | ||||
8.3.1 | The Service Provider shall have in operation an electronic records system which includes details of all assets (whether owned by the Authority and/or whether maintained by the Service Provider or otherwise) on or pertaining to the Project Network (except details of Powered Apparatus, cables and wiring) ("Project Network Inventory"). | N/A | Inspect | Monthly | ||||
8.3.2 | The Service Provider shall update the Project Network Inventory within twenty-four (24) hours of the time at which the Service Provider becomes aware or should have become aware of a change to the assets in or on the Project Network. | N/A | Inspect | Monthly | ||||
8.3.3 | The Service Provider shall ensure that the Project Network Inventory is accurate. | N/A | Inspect | Monthly | ||||
8.4.1 | The Service Provider shall have in operation an electronic records system which includes full details for each item of Powered Apparatus, which shall be, where appropriate, in accordance with the requirements of Appendix B of the DTLR Inventory of Road Lighting Stock; and all electrical load details (including kWh and burn hours) required by the Authority in respect of Powered Apparatus for monthly energy returns in accordance with the Balancing and Settlement Code Procedure 520 in a format specified by the Authority as set out in Appendix A to this part 8 of Schedule 3 (Output Specification) ("Powered Apparatus Inventory"). | N/A | Inspect | Monthly | ||||
8.4.2 | The Service Provider shall update the Powered Apparatus Inventory within twenty-four (24) hours of the time at which the Service Provider becomes aware or should have become aware of a change to the Powered Apparatus in or on the Project Network. | N/A | Inspect | Monthly | ||||
8.4.3 | The Service Provider shall ensure that the Powered Apparatus Inventory is accurate. | N/A | Inspect | Monthly | ||||
8.5.1 | The Service Provider shall have in operation an electronic records system which includes details of the location and nature of Underground Apparatus; ("Underground Apparatus Inventory"). | N/A | Inspect | Monthly | ||||
8.5.2 | The Service Provider shall update the Underground Apparatus Inventory within twenty-four (24) hours of the time at which the Service Provider becomes aware or should have become aware of a change to the Underground Apparatus in or on the Project Network. | N/A | Inspect | Monthly | ||||
8.5.3 | The Service Provider shall ensure that the Underground Apparatus Inventory is accurate. | N/A | Inspect | Monthly | ||||
8.6.1 | Routine Maintenance Management System | The Service Provider shall have in operation an electronic Routine Maintenance Management System which relate to all Parts of the Project Network. | N/A | Inspect | Monthly | |||
8.6.2 | Routine Maintenance Management System | The Service Provider shall ensure that the Routine Maintenance Management System is accurate. | N/A | Inspect | Monthly | |||
8.7.1 | Bridge Management System | The Service Provider shall have in operation an electronic Bridge Management System with the functionality required in accordance with section 10 of the Highways Standards. | N/A | Inspect | Monthly | |||
8.7.2 | Bridge Management System | The Service Provider shall ensure that the Bridge Management System is accurate. | Inspect | Monthly | ||||
8.8.1 | Structure Management System | The Service Provider shall have in operation an electronic Structure Management System. | N/A | Inspect | Monthly | |||
8.8.2 | Structure Management System | The Service Provider shall ensure that the Structure Management System is accurate. | N/A | Inspect | Monthly | |||
8.9.1 | Street Lighting Management System | The Service Provider shall have in operation an electronic Street Lighting Management System. | N/A | Inspect | Monthly | |||
8.9.2 | Street Lighting Management System | The Service Provider shall ensure that the Street Lighting Management System is accurate. | N/A | Inspect | Monthly | |||
8.10.1 | Tree Management System | The Service Provider shall have in operation an electronic Tree Management System. | N/A | Inspect | Monthly | |||
8.10.2 | Tree Management System | The Service Provider shall ensure that the Tree Management System is accurate. | N/A | Inspect | Monthly | |||
8.11.1 | Customer Care Management System | The Service Provider shall have in operation an electronic Customer Care Management System. | N/A | Inspect | Monthly | |||
8.11.2 | Customer Care Management System | The Service Provider shall ensure that the Customer Care Management System is accurate. | N/A | Inspect | Monthly | |||
8.12.1 | Street Works Management System | The Service Provider shall have in operation an efficient Street Works Management System. | N/A | Inspect | Monthly | |||
8.12.2 | Street Works Management System | The Service Provider shall ensure that the Street Works Management System is accurate. | N/A | Inspect | Monthly | |||
8.13.1 | The Service Provider shall ensure that all parts of the Management Information System are capable of being accessed at all times by the Authority. | 30 minutes | 1 hour | N/A | Inspect | Monthly | ||
8.13.2 | The Service Provider shall ensure that the results of all Surveys and Inspections (excluding Principal Inspections, Special Inspections and Structural Assessments carried out in accordance with clause 6 of this Contract in which case such information shall be recorded within two (2) months of the date on which such inspections are completed) carried out in accordance with clause 4.2 [Surveys & Inspections] of this Contract are recorded in the appropriate part(s) of the Management Information System within one (1) hour of the completion of all such surveys and/or inspections. | N/A | N/A | Inspect | Monthly | |||
8.13.3 | The Service Provider shall ensure that all information regarding any actions undertaken by the Service Provider in the performance of the Service is recorded in the appropriate part(s) of the Management Information System within twenty-four (24) hours of completion of any such actions. | N/A | 1 day | N/A | Inspect | Monthly | ||
8.13.4. | All items detailed on the Project Network Inventory, the Powered Apparatus Inventory and the Underground Apparatus Inventory shall be directly cross-referenced to a GIS mapping system. | 7 days | N/A | Inspect | Monthly | |||
8.13.5 | The Service Provider shall ensure that the Management Information System interfaces with those systems of the Authority it is required to interface with transparent and capable of audit. | 1 hour | 1 hour | N/A | Inspect | Monthly | ||
8.14.1 | Where the Authority notifies the Service Provider of a change to the Project Network in accordance with this Contract, the Service Provider shall ensure that all information provided to the Service Provider by the Authority relating to such change is input into the Network Model within two (2) Business Days of the date of such notification. | N/A | N/A | Inspect | Monthly | |||
8.14.2 | On each occasion where the Network Model is updated in accordance with target 8.14.1, the Service Provider shall provide the Authority with an electronic copy of the updated Network Model within one (1) Business Day of the date on which the Network Model is altered. | N/A | N/A | Inspect | Monthly | |||
8.16.1 | Help Desk | The Service Provider shall provide and operate a Help Desk for the purposes of receiving all fault reports, complaints and requests for information and/or action from any person or organisation howsoever communicated (for example, whether by telephone, email or text message) and such Help Desk shall be capable of accepting all such communications which have been transferred from any contact centre operated by or on behalf of the Authority at all times. | N/A | N/A | Inspect | Annually | ||
8.16.2 | Help Desk | The Service Provider shall provide staff to operate the Help Desk between 07.00 hours and 19.00 hours each weekday and between 07.00 hours to 12.00 hours on Saturdays, except on Christmas Day, Boxing Day, and New Year's Day. | N/A | 5 minutes | N/A | Inspect | Monthly | |
8.16.3 | Help Desk | The Service Provider shall promptly transfer all communications received by the Help Desk which do not relate to the Service to the Authority. | 15 minutes | 5 minutes | N/A | Inspect | Monthly | |
8.16.4 | Help Desk | When communications are to be transferred to the Authority in accordance with target 8.16.3, the Service Provider shall notify the Authority by telephone of this where the communications are received between 07.00 hours and 19.00 hours on a weekday or between 07.00 hours and 12.00 hours on a Saturday, except on Christmas Day, Boxing Day and New Years Day, within five (5) minutes of receipt of such communication at the Help Desk; and where the communications are received at the Help Desk at any other time and/or day, as soon as is reasonably practicable on the next day on which the Help Desk is staffed in accordance with target 8.16.2. | N/A | 5 minutes | N/A | Inspect | Monthly | |
8.17.1 | Telephone calls to the Help Desk | The Service Provider shall ensure that all calls to the Help Desk made between 07.00 hours and 19.00 hours on a weekday and between 07.00 hours and 12.00 hours on a Saturday, except on Christmas Day, Boxing Day and New Years Day, are answered within twenty (20) seconds by either a person or an automatic answering system. | N/A | 5 minutes | N/A | Inspect | Monthly | |
8.17.2 | Telephone calls to the Help Desk | Where a call is answered by an automatic answering system in accordance with target 8.17.1, the Service Provider shall ensure that all such calls are answered in person within two (2) minutes of such call being received at the Help Desk. | N/A | 5 minutes | N/A | Inspect | Monthly | |
8.17.3 | Telephone calls to the Help Desk | The Service Provider shall ensure that the Help Desk provides a service whereby Out of Hours Callers are answered by an automatic answering system which shall provide a recorded message which shall give details of an Out of Hours Emergency Contact Number. | N/A | N/A | N/A | Inspect | Monthly | |
8.17.4 | Telephone calls to the Help Desk | The Service Provider shall ensure that all calls made to the Out of Hours Emergency Contact Number by Out of Hours Callers are answered within twenty (20) seconds by either a person or an automatic answering system. | N/A | N/A | N/A | Inspect | Monthly | |
8.17.5 | Telephone calls to the Help Desk | Notwithstanding the provisions target 8.17.4 above, the Service Provider shall ensure that all calls to the Out of Hours Emergency Contact Number are answered in person by an Out of Hour's Emergency Liaison Officer, who shall be trained to make arrangements for the Service Provider to provide assistance in all situations arising as a result of such calls and who has the authority to undertake any such arrangements, within two (2) minutes of such call being made to the Out of Hours Emergency Contact Number. | N/A | N/A | N/A | Inspect | Monthly | |
8.18.1 | Electronic Communications sent to the Help Desk | The Service Provider shall ensure that the Help Desk staff respond to all electronic communications (which shall include, without limitation, emails and text messages) sent to the Help Desk between 07.00 hours and 19.00 hours on a weekday and 07.00 hours and 12.00 hours on a Saturday except on Christmas Day, Boxing Day and New Year's Day within one (1) hour of such communication being received at the Help Desk. | N/A | N/A | N/A | Inspect | Monthly | |
8.18.2 | Electronic Communications sent to the Help Desk | The Service Provider shall ensure that the Help Desk provides a service whereby the senders of electronic communications sent to the Help Desk outside the time periods specified in target 8.18.1 above are automatically electronically notified of the Out of Hours Emergency Contact Number. | N/A | N/A | N/A | Inspect | Monthly | |
8.19.1 | Customer Care Targets | The Service Provider shall within five (5) Business Days (or any other timescales specified by the Authority) of a request by the Authority for written information in respect of any matter referring to the Project Network or this Contract (which shall include, without limitation written draft responses and briefing material in response to any correspondence received by the Authority in respect of the Project Network or this Contract) comply with such request. | N/A | N/A | Inspect | Monthly | ||
8.19.2 | Customer Care Targets | The Service Provider shall fully respond to any communication (received from any source and howsoever transmitted) which is received by the Authority and forwarded on to the Service Provider or received directly by the Service Provider within five (5) Business Days of receipt. | N/A | N/A | Inspect | Monthly | ||
8.19.3 | Customer Care Targets | Where the Service Provider anticipates that it will not be able to provide a full response to any communication received pursuant to target 8.19.2 above within five (5) Business Days of receipt, the Service Provider shall send an acknowledgement to the originator of such communication within five (5) Business Days of receipt, indicating the likely timescale for a full response and the name of the person dealing with such communication on behalf of the Service Provider. | N/A | N/A | Inspect | Monthly | ||
8.19.4 | Customer Care Targets | Where the Service Provider receives any communication directly from Members of Parliament, Members of the European Parliaments, Members of Regional Assemblies or any councillor of the Authority, the Service Provider shall forward such communication immediately to the Authority; and within one (1) day of receipt of any communication, received pursuant to as above, submit a briefing relating to the topic being raised by such communication in order to allow the Authority to develop a suitable response for the Authority to issue; and notify the originator of the Service Provider's receipt of such communication with five (5) Business Days. | 1 hour | 1 hour | N/A | Inspect | Monthly | |
8.19.5 | Customer Care Targets | Where the Service Provider receives any communication from the media, the Service Provider shall forward such communication either electronically or by fax within thirty (30) minutes of receipt of such communication to the Authority's [Corporate Media Relations Team] and the Authority's Representative. | N/A | 1 day | N/A | Inspect | Monthly | |
8.19.6 | Customer Care Targets | Where the Service Provider receives any communication regarding any matters that are politically sensitive; pertaining to an application for a Street Works Licence; pertaining to an application for a Specified Licence; from any lawyer (other than the Service Provider's lawyer); from the police; from any insurance company (other than the Service Provider's insurance company); or relating to the Freedom of Information Act, the Service Provider shall forward such communication either electronically or by fax within one (1) hour of receipt of such communication and/or copy such correspondence to the Authority; and notify the originator that the communication has been forwarded to the Authority within five (5) Business Days of receipt. | 1 hour | 1 hour | N/A | Inspect | Monthly | |
8.19.7 | Customer Care Targets | The Service Provider shall be courteous and considerate in all communications, including for the avoidance of doubt, all oral and written communications. | N/A | N/A | N/A | Inspect | Monthly | |
8.19.8 | Customer Care Targets | The Service Provider shall ensure that all communications (whether oral, written or otherwise) received by the Service Provider relating to the Project Network or the Contract shall be logged in an electronic register ("Communications Register"). | 3 hours | N/A | Inspect | Monthly | ||
8.19.9 | Customer Care Targets | The Service Provider shall prepare and submit to the Authority a monthly summary of the entries made on the Communications Register for the preceding Month as part of the Draft Monthly Monitoring Report. | 1 day | 1 day | N/A | Inspect | Monthly | |
8.20 | Registers | The Service Provider shall ensure that the following registers are accurate at all times: the Street Works Register; the Register of Emergencies; the Register of Special Engineering Difficulties; the Register of Traffic Sensitive Routes; the Register of Damage to the Project Network; and the Third Party Claims Register. The Service Provider shall ensure that the Authority has access at all times to such registers. | 1 day | 1 day | N/A | Inspect | Monthly | |
8.21 | Authority Weekly Briefing | The Service Provider shall prepare and submit to the Authority at 07:00 on Thursday of each week a weekly briefing report which shall include (without limitation) details of the following to be carried out in the upcoming week any Programmed Maintenance and Routine Maintenance; any Special Events; any programmed Road Closures; and confirmation that the events set out in the preceding Authority Weekly have been carried out or an explanation as to why such events have not been carried out. | N/A | 1 day | N/A | Inspect | Weekly | |
8.22 | Customer Complaints Procedure | The Service Provider shall have in place a customer complaints procedure from the Service Commencement Date that meets those requirements set out in the Authority's Customer Charter. | 7 days | 7 days | N/A | Inspect | Monthly | |
8.23.1 | National and Regional Surveys | The Service Provider shall prepare responses, on behalf of the Authority, to all surveys, benchmarking exercises or other questionnaires that are raised by any body or organisation in connection with the Service and/or the Project Network. | N/A | 1 day | N/A | Inspect | Annual | |
8.23.2 | National and Regional Surveys | All such responses shall be approved by the Authority prior to such surveys, benchmarking exercises or other questionnaires being returned to the issuing body or organisation by the Service Provider. | N/A | 1 day | N/A | Inspect | Annual | |
8.24 | Authority Notification | Where the Service Provider becomes aware of any issues on the Project Network that may potentially impact on the Service provided in accordance with this Contract that have arisen as a result of any action or inaction of the Authority or any Third Party the Service Provider shall notify the Authority of such issues as soon as reasonably practicable and in any event within twenty four (24) hours of the time at which the Service Provider becomes aware of such issues. | N/A | N/A | N/A | Inspect | Monthly | |
8.25.1 | Consultative Design Services | The Service Provide shall within ten (10) Business Days of being requested to do so by the Authority undertake and provide to the Authority an analysis and appraisal of all the proposals and plans put forward by the Authority in relation to Additional Works in accordance with Good Industry Practice in order to determine and consistency of such Additional Works with the Project Network. | N/A | N/A | N/A | |||
8.25.2 | Consultative Design Services | The Service Provide shall within ten (10) Business Days of being requested to do so by the Authority undertake and provide to the Authority proposals (in accordance with Good Industry Practice) as to any innovations that would improve the efficiency of the Additional Works. | N/A | N/A | N/A | |||
8.25.3 | Consultative Design Services | During the progress of the Additional Works the Service Provider shall, in accordance with Good Industry Practice, provide the Authority with all information, reports or comments in connection with the Additional Works 9or any part thereof) within five (5) Business Days of a reasonable request for the same from the Authority. | N/A | N/A | N/A | |||
8.25.4 | Consultative Design Services | During the progress of the Additional Works the Service Provider shall, in accordance with Good Industry Practice, notify the Authority of all matters which need to be dealt with by the Authority as are necessary to achieve the successful, timely, efficient and economic completion of the Additional Works. | N/A | N/A | N/A | |||
8.25.5 | Consultative Design Services | During the progress of the Additional Works the Service Provider shall, in accordance with Good Industry Practice, comply with all subsequent reasonable written instructions if the Authority issued in Connection with the Additional Works with [ ] Business Days. | N/A | N/A | N/A | |||
8.25.6 | Consultative Design Services | During the progress of the Additional Works the Service Provider shall, in accordance with Good Industry Practice, provide detailed analysis within ten (10) Business Days of being requested to do so by the Authority of the implication(s) of any changes(s) to the design and/or specification of the Additional Works. | N/A | N/A | N/A | |||
8.26.1 | Abnormal Load Management Appointments | The Service Provider shall within ten (10) Business Days of the Service Commencement Date appoint an Abnormal Loads Officer; a Structures Advisor; and a Road Space Co-ordinator and notify the Authority in writing of the names and contact details of each appointment within ten (10) Business Days of the relevant appointment being made. | N/A | N/A | N/A | |||
8.26.2 | The Service Provider shall within four (4) months of the date of this Contract establish and maintain a system to receive and record notifications from hauliers in respect of movement of Abnormal Loads on the Project Network ("Abnormal Loads Notification System") in accordance with the Highway Standards. | N/A | N/A | N/A | Inspect | Monthly | ||
8.26.3 | The Abnormal Loads Notification System shall include without limitation the items set out below: a. the date of notification; b. the name of the haulier submitting the notification; c. the date of the planned Abnormal Load movement; d. the date that the Abnormal Load Movement took place; e. the expiry date of the Haulier Indemnity; f. the key features of the planned Abnormal Load route; g. the dimensions of the Abnormal Load including but not limited to, gross weight, axle configuration, spacing and loading, width, length and height; h. details of the acceptance or rejection of the notification including the date of the response and where applicable the reasons for rejection. | N/A | N/A | N/A | Inspect | Monthly | ||
8.26.4 | The Service Provider shall ensure that all information recorded on the Abnormal Loads Notification System is capable of being accessed during the hours of 08:00 to 18:00 (inclusive) on Monday to Friday (excluding bank holidays) by the Authority. | N/A | N/A | N/A | Inspect | Monthly | ||
8.26.5 | The Service Provider shall ensure that all notifications are recorded in the Abnormal Loads Notification System within twenty four (24) hours of receipt of such notification. | 24 hours | 24 hours | N/A | Inspect | Monthly | ||
8.27.1 | Abnormal Load Movements | The Service Provider shall receive notifications from hauliers or the controlling body where appropriate for the movement of: • general order vehicles ("General Order Vehicles") as defined by The Road Vehicles (Authorisation of Special Types) (General) Order 2003 ("STGO Regulations"); • vehicles which exceed the weights or dimensions of the relevant category of the General Order Vehicles as set out in the STGO Regulations or vehicles which do not comply with the Road Vehicles (Authorised Weight) Regulations 1998 ("Special Order Vehicles"). | N/A | N/A | N/A | N/A | ||
8.27.2 | Abnormal Load Movements | The Service Provider, within twenty four (24) hours of receipt of such notification as state above in 8.26.1, shall • check that the route of the notified Abnormal Load Movement includes a section or sections of the Project Network; • inform the haulier or controlling body when a proposed Abnormal Load Movement uses routes through the Project Network which have situated along them height, weight or width restrictions including specific bridge information that may affect the Abnormal Load; and • use the data available to it from its Project Network Classification System and any other information which it has available to assess whether or not the notified Abnormal Load Movement should be permitted. | 24 hours | 24 hours | N/A | Inspect | Monthly | |
8.27.3 | Abnormal Load Movements | If permitted (a "Permitted Abnormal Load Movement"), the Service Provider shall refer to its Procedural Guidance Schedule to ensure that load details above certain thresholds are notified to the appropriate parties; and liaise where appropriate with the police, Statutory Undertakers, Highways Agency and other local authorities as far as is necessary to facilitate the Permitted Abnormal Load Movement. | 24 hours | N/A | N/A | Inspect | Monthly | |
8.27.4 | Abnormal Load Movements | Where the Permitted Abnormal Load Movement includes a Special Order Vehicle or VR1 vehicle, the Service Provider shall request the written permission of the controlling body in accordance with statutory requirements and the Highway Standards within ten (10) Business Days of receipt of the notification from the haulier. | 24 hours | N/A | N/A | Inspect | Monthly | |
8.27.5 | Abnormal Load Movements | On the response from the Highways Agency the Abnormal Loads Officer shall consult with the Road Space Co-ordinator to ascertain whether the proposed Permitted Abnormal Load Movement route has any dimensional restrictions, including those arising as a result of any road or street works planned on the movement date. | N/A | N/A | N/A | N/A | ||
8.27.6 | Abnormal Load Movements | If necessary, the Abnormal Loads Officer shall pass the details to the Structures Advisor who shall confirm the structural adequacy of the route. If acceptable, the Structures Advisor shall provide a written record of the decision to the Abnormal Loads Officer who shall initial and date the route and notify the Highways Agency in writing that the route is acceptable. | N/A | N/A | N/A | N/A | ||
8.27.7 | Abnormal Load Movements | If, in the opinion of the Structures Advisor the route is inadequate then the Structures Advisor shall contact the Abnormal Loads Officer who shall notify the relevant controlling body in writing and keep a record of the details of the rejected application. | N/A | N/A | N/A | N/A | ||
8.27.8 | Abnormal Load Movements | The Service Provider shall procure an Haulier Indemnity from each haulier in respect of Permitted Abnormal Load Movements. Where the haulier frequently passes Abnormal Loads through the Project Network, the Service Provider shall procure an annual indemnity from such haulier. | N/A | N/A | N/A | N/A | ||
8.27.9 | Abnormal Load Movements | Where the haulier passes Abnormal Loads through the Project Network on an infrequent bases, the Service Provider shall receive a Haulier Indemnity from the haulier on receipt of the notification referred to under target 8.26.1. | N/A | N/A | N/A | N/A | ||
8.28.1 | The Service Provider shall within four (4) months of the date of this Contract establish and maintain a classification system for the Project Network ("Project Network Classification System") to aid the decision process as to whether an Abnormal Load Movement Notification can be accepted, or if there is an inadequacy along the route of which the haulier should be advised. | N/A | Inspect | Monthly | ||||
8.28.2 | The Service Provider shall review the Project Network Classification System when, necessary and no less frequently than every three (3) years ("Project Network Classification System Review"). As part of the Project Network Classification System Review, the Service Provider shall record the number of Permitted Abnormal Load Movements including without limitation: • the strategic importance of the parts of the Project Network which are most affected by Abnormal Load Movements; • the known capacities of the bridges and Structures and the deterioration and/or damage found through any Service Inspections, Principal Inspections, General Inspections, Special Inspections or Structural Assessments; • the number and size of Abnormal Loads which regularly use the Project Network; and • the instances of traffic disruption or accidents caused by the movement of certain types of Abnormal Loads within the Project Network. | 1 month | 1 month | N/A | Inspect | Monthly | ||
The Service Provider shall ensure that the data compiled by the Project Network Classification System Review is available during the hours of 08:00 to 18:00 (inclusive) on Monday to Friday (excluding bank holidays) to the Authority. | 1 month | 1 month | N/A | Inspect | Monthly | |||
8.29.1 | Abnormal Load Management System | The Service Provider shall within four (4) months of the date of this Contract have in place an Abnormal Load Management System in accordance with Section 8 of the Management of Highway Structures - A Code of Practice including without limitation the Abnormal Loads Notification System, the Project Network Classification System, registers of Haulier Indemnities both received and requested, details of applications made to the Authority, the data revealed by the Project Network Classification System Review, the Procedural Guidance Schedule and any other information or data relevant to the management of Abnormal Loads. | 1 month | 1 month | N/A | Inspect | Monthly | |
8.29.2 | Abnormal Load Management System | In the fifth Year the Service Provider shall produce a proposal detailing the timescales and prospective costs of upgrading the Abnormal Load Management System to an Advanced System as defined in Section 8 of the Management of Highway Structures - A Code of Practice. | 1 month | 1 month | N/A | Inspect | Monthly | |
8.29.3 | Abnormal Load Management System | The Service Provider shall work together with and comply with any requests from the Highway Agency in relation to the creation, development and maintenance of the ESDAL management system as detailed in Section 8 of the Management of Highway Structures - A Code of Practice. | 1 month | 1 month | N/A | Inspect | Monthly |