TABLE 9

 

Service Delivery Output Element

Performance Standard

Rectification Period

Core Sessions

Adjustment Type

Moratoria

Monitoring Methodology

Monitoring Frequency

9.1

Best Value Performance Plans and Best Value Reviews

The Service Provider shall comply with requests for information, data or other assistance to enable the Authority to undertake its obligations in relation to its Best Value Duty.

2 Business Days

5 Business Days

Service Points

N/A

Inspect

Every 3 months

9.2

Audit and Inspection

The Service Provider shall co-operate in audits and other statutory Best Value Inspections relating to the Service.

N/A

5 Business Days

Service Points

N/A

Inspect

Every 3 months

9.3

Local Transport Plan

The Service Provider shall comply with requests from the Authority for information, data or other assistance to enable the Authority to undertake its obligations in relation to the Local Transport Plan.

2 Business Days

5 Business Days

Service Points

N/A

Inspect

Annual

9.4

Crime and Disorder Act 1998

The Service Provider shall comply with any requests from the Authority for information, data or other assistance to enable the Authority to undertake its obligations in relation to section 17 of the Crime and Disorder Act 1998.

2 Business Days

5 Business Days

Service Points

N/A

Inspect

Annual

9.5

Service Improvement Plan

The Service Provider shall prepare a plan setting out how the services could be improved ("Service Improvement Plan") no later than four (4) months prior to the commencement of each Year (excluding the first Year).

N/A

5 Business Days

Service Points

N/A

Inspect

Annual