1  Definitions

In each part of this Schedule 16 (Best Value) the following expressions (in addition to those specified in Schedule 1 (Definitions, Interpretation and Construction)) shall, save where the context or the express provisions of this Contract otherwise requires or admits, have the following meanings:

1999 Act means the Local Government Act 1999 (and any amendments thereto).

Annual Service Plan shall have the meaning given in paragraph 4.4 of this Schedule 16.

Annual Service Report shall have the meaning given in paragraph [♦] of the Output Specification.

Audit Commission Performance Indicators means the Audit Commission's Library of Local Performance Indicators as updated from time to time and available at: http://www.local-pi-library.gov.uk/thelibrary.html.

Authority Change Notice shall have the meaning given in the Change Protocol.

Best Value Duty means the duty imposed on the Authority by Section 3 of the 1999 Act as amended by the Local Government and Public Involvement in Health Act 2007 in relation to, inter alia, the Service.

Best Value Inspector means an officer, agent or employee of the Audit Commission or other Relevant Authority empowered to inspect the Authority's compliance with the Best Value Duty in accordance with Part 8 of the Local Government and Public Involvement in Health Act 2007 (Local Services: Inspection and Audit) and Best Value Inspection shall be construed accordingly.

Best Value Performance Indicators means the National Performance Indicators for the Service or any other performance indicators published in Law or Guidance as may be issued by the Secretary of State, the Audit Commission or other competent authority from time to time as specified in paragraph [♦] of the Output Specification.

CAA Change shall have the meaning given in the Change Protocol.

CAA Change Notice shall have the meaning given in paragraph 4.3 of this Schedule 16.

CAA Date means the date or dates of any Comprehensive Area Assessment to be conducted by the Authority, as notified by the Authority to the Service Provider in accordance with paragraph 5.1 of this Schedule 16.

CAA Plan shall have the meaning given in paragraph 5.6 of this Schedule 16.

Comprehensive Area Assessment means any comprehensive area assessment of the Authority's services (including the Service) undertaken by the Audit Commission or any other Relevant Authority or competent authority pursuant to any Law and Guidance issued by the Secretary of State, Audit Commission or any other competent authority from time to time.

Customer Satisfaction Survey shall have the meaning given in paragraph 3.1 of this Schedule 16.

Customer Satisfaction Survey Date means the date which is [insert number] months prior to [the [number] Annual Service Report Date and each [insert] anniversary thereof during the Contract Period] [each CAA Date].

National Performance Indicators means the single set of national indicators published in "The New Performance Framework for Local Authorities & Local Authority Partnerships" published by the Secretary of State October 2007 as supplemented by the "National Indicators for Local Authorities and Local Authority Partnerships: Handbook of Definitions" published by the Secretary of State 1 April 2008 or any other national performance indicators issued by any competent authority relating to performance for local authorities and/or local authority partnerships as may be issued from time to time.

Service Users means a reasonably representative sample of individuals or organisations who use or benefit from the Service.