Performance Standards

1.1  Subject to all the express provisions of the Contract, the Service Provider shall perform the Service in accordance with the following Performance Standards:

(a)  PS1 - Investment Programmes;

(b)  PS2 - Planned Maintenance, Inspection and Testing

(c)  PS3 - Operational Responsiveness and Reactive Maintenance;

(d)  PS4 - Contract Management and Customer Interface;

(e)  PS5 - Strategic Assistance and Reporting;

(f)  PS6 - Working Practices;

(g)  PS7 - Reporting to the Authority.

1.2  The Performance Standards specify the required outcome, service delivery, performance requirements and measurement criteria in respect of each part of the Service.

1.3  The performance requirements and measurement criteria specific to each Performance Standard shall be read in conjunction with the Payment Mechanism.