6.5  General

(a)  The Service Provider shall provide an operational response service during the Contract Period that provides 24-hour, 365 day a year cover facilitated by suitably qualified personnel trained in accordance with the requirements of PS6 that are capable of dealing with Emergency Faults in accordance with the relevant PS3 Method Statements. The operational response service for Emergency Faults shall comply with:

(i)  paragraph 6.6 of this PS3 (Emergency Faults(Reporting, Attendance and Resolution));

(ii)  paragraph 6.7 of this PS3 (Emergency Faults(Distribution Network Operator Attendance));

(iii)  paragraph 6.8 of this PS3 (Emergency Faults(Communication with the Emergency Services));

(iv)  paragraph 6.9 of this PS3 (Emergency Faults (Communication with Third Party Authorities));

(v)  paragraph 6.10 of this PS3 (Non Emergency Faults (Replacement of Components and Apparatus));

(vi)  paragraph 6.11 of this PS3 (Non Emergency Faults (Repair Fault on Distribution Network Operator Equipment));

(vii)  paragraph 6.12 of this PS3 (Non Emergency Faults (Unauthorised Attachments);

(viii)  paragraph 6.13 of this PS3 Non Emergency Faults (Authorised Attachments);

(ix)  paragraph 6.14 of this PS3 Non Emergency Faults (Snagging Items).

(b)  Any Apparatus found to have a Fault shall be recorded in the MIS as faulty by the Service Provider in accordance with PS4. Once the Fault has been rectified in accordance with this Output Specification the Service Provider shall input this information in the MIS in accordance with PS4.