6.11  Non Emergency Faults (Repair Fault on Distribution Network Operator Equipment)

(a)  In the event of a Non-Emergency Fault which requires the attendance of the Distribution Network Operator, which without limitation could include, the loss of a Distribution Network Operator power supply and therefore require the Distribution Network Operator to restore the power supply, or Apparatus which requires the Distribution Network Operator to attend to transfer a power supply then the following shall apply as applicable:

(i)  the Service Provider shall log the relevant event as a Non-Emergency Fault on the MIS regardless of whether any Adjustments of the Unitary Charge may be made in respect of such Non-Emergency Fault;

(ii)  the Service Provider shall use reasonable endeavours to ensure that the Distribution Network Operator carries out any repairs and/or installation as required to the power supply within the timescales specified in Table 3 in paragraph 6.15;

(iii)  in the event that, in the reasonable opinion of the Service Provider, the Distribution Network Operator is unlikely to carry out such repair or installation within the timescales specified in paragraph 6.15, then the Service Provider shall provide a temporary power supply within the timescales specified in Table 3 in paragraph 6.15, sufficient to maintain the affected Apparatus;

(iv)  where paragraph 6.11 (a)(iii) applies the Service Provider shall ensure that the Distribution Network Operator replaces a temporary power supply with a permanent power supply in accordance with the requirements of this paragraph 6.11 [as soon as practicable.]