6.15 Performance Targets
(a) The Service Provider shall meet the following levels of performance in order to avoid any Adjustments to the Unitary Charge under this PS3:
(i) PS3 Performance Target A: The Service Provider shall within one (1) hour of any Emergency Fault coming to the attention of the Service Provider (either from a report by the Authority a member of the public or the emergency services or from any other source or logged in the MIS), attend to such Emergency Fault.
(ii) PS3 Performance Target B: Non-Emergency Faults, Urgent Faults and Snagging Items shall be rectified in accordance with the Relevant Standards and within the specified period for rectification set out in table 3 below.
Table 3: PS3 Rectification Periods9
Type of Fault | Specified Period for Rectification | |
1 | [Urgent Fault - involving a Fault which does not pose an immediate risk to the public but in the reasonable opinion of the Authority could lead to a more serious problem if not dealt with quickly, such as multiple outages and outages at sensitive locations or accident spots.] | [One (1) day] |
2 | [Non-Emergency Faults involving the repair or replacement of components of Apparatus. Faults requiring the removal of graffiti and/or unauthorised attachments from Apparatus.] | [Two (2) days] |
3 | [Non-Emergency Faults involving the replacement or repositioning of a complete unit of Apparatus (excluding DNO equipment).] | [Four (4) days] |
4 | [Non-Emergency Faults involving the repair or replacement of any of the DNO's equipment and systems.] | [Ten (10) days ] |
5 | [Non-Emergency Faults involving the repair or replacement of any of the DNO's equipment and systems which have been supplied by a temporary electricity supply or in the case of a centre island being maintained by flashing beacons.] | [Thirty (30) days] |
6 | [A Snagging Item has not been rectified.] | [Within the period specified by the Independent Certifier or twenty (20) Business Days of issue of the Certificate of Compliance if certification is by the Service Provider] |
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9 Authority, the Authority should review the content within table 3 and modify the descriptors and timescales, if required, to suit the project specific requirements.