6.18 Performance Reporting

The Service Provider's performance under this PS3 shall be reported as follows:

(a) in accordance with the relevant PS3 Method Statements;

(b) in accordance with the provisions of the Contract and in particular Schedule 17 (Monitoring and Reporting);

(i) the date and time that every Fault was reported to the Service Provider or observed by the Service Provider (whether by Outage Detection Cycle or otherwise);

(ii) the name address and telephone number of the person reporting the Fault;

(iii) the name of the employee and details of the vehicle or plant involved in attending any Emergency Fault where provided;

(iv) the time of arrival at an Emergency Fault;

(v) the time taken to rectify an Emergency Fault or to render it a Non-Emergency Fault and the action required for so doing;

(vi) the category of the Non-Emergency Fault (as set out in Table 3 in paragraph 6.15);

(vii) the action taken in respect of every Fault and where such action involves a change of status of any Data Set field within the MIS, update the same at the time the Fault is actually rectified and the fault repair date is entered onto the MIS; and

(viii) the date and time of the completion of action required to rectify the Non-Emergency Fault.

All the above information and supporting data shall be included in the Monitoring Report.